Bulk items 

£9.99

PLEASE NOTE: If you order items which have different delivery charges, the highest charge will apply. If, for any reason, we send your order in separate parcels, you’ll only pay one delivery charge. 

Home delivery

FREE on all orders over £60, or £3.99 if you spend less. 

How long does delivery take?

We expect to deliver most orders within 5-7 working days. An email will be sent when your order is ready to be sent to your local courier and you can check the status of your orders anytime in My Account.

How will my parcel be delivered?

Most items will be delivered by Evri. 

How much is delivery?

The postage and packing is FREE if you choose to spend £50 or more. If you spend less, you’ll be charged £5.99.Home Delivery for small items is just £5.99 per order. This is not dependant on the size of the parcel, so whether you order 2 items or 20 items, the postage charge remains the same,but bulky items will be charged at £9.99.

Home delivery for large or bulky items is £9.99 per order. The charge you’ll pay for delivery will display on the Delivery page during the checkout of your order.

Please note: If you order items which have different delivery charges, the highest charge will apply. If, for any reason, we send your order in separate parcels you’ll only pay one delivery charge.

How do i track my delivery?

You can check the status of each item by logging into my account from the top of the page. Once logged in, you’ll need to click My Orders and select the relevant order. You’ll then be able to see the status of each item.

We’ll send an email to the address you registered with on your account to let you know you when your order is ready to be despatched. If your items are being delivered by Evri, there will be a link next to the order in my account, so you can track the delivery of your order once it has been despatched.

The carrier will also send updates by email and text message once your parcel is on its way. Please note, some items are despatched directly from our chosen supplier and will be delivered by an alternative carrier. The carrier will send delivery updates; some of which will be sent via text message, so it helps if you have a mobile number on your account.

Can i change my delivery address after i have placed an order?

For security purposes, we’re unable to change the delivery address when it’s your first credit order.

If it’s not your first credit order, it may be possible to change the delivery address if it is done on the same day the order has been placed. If this is the case, please call Nathelly's team on 07961858318 Our opening hours are 9am to 4:30pm Monday to friday.

How do i cancel my order?

For details of how to cancel your order and return items once despatched to you, please see Returns. it may be possible to cancel your order if it is done on the same day the order has been placed. If this is the case, please call Nathelly's  on 07961858318  Our opening hours are 9am to 4:30pm Monday to friday. Otherwise, we can only cancel your order before despatch if it has not been prepared for despatch. Please check the status of your order by accessing My Orders in my account  If the item doesn’t state ‘prepared for despatch’ or ‘despatched’, please Contact Us with the item details and we’ll let you know if the order can be cancelled.

What should i do if i recieved the wrong item?

If you’ve received a wrong item, then please call us on 07961858318 and we’ll be happy to replace the item. We are available 9am to 4:30pm Monday to friday. We’ll also explain the return options available to you If you don’t want a replacement and would just like to return the item, please see How do I return an item?

When returning the wrong item, please fill in the returns form and indicate that it’s the wrong item you’ve received.

Where do you deliver to?